bi88 Frequently Asked Questions

Creating a bi88 account takes under two minutes. Visit bi88.games, tap the registration link, enter your mobile number, set a secure password, and confirm your details. You must be 21 years or older to register. Once your account is active, complete KYC verification by submitting a valid National ID card or passport to unlock full deposit and withdrawal access.

bi88 accepts the Bangladesh National Identity Card (NID), passport, or driving licence for KYC verification. Upload a clear photo of both sides of your document along with a selfie. Verification is typically completed within 24 hours. Fully verified accounts benefit from higher withdrawal limits and access to all promotions on the platform.

On the bi88 login page, tap Forgot Password and enter the mobile number linked to your account. You will receive a one-time SMS code. Enter the code, choose a new strong password, and you regain access immediately. If you no longer have access to that phone number, email [email protected] from your registered email address to request manual account recovery.

No — bi88 strictly enforces a one-account-per-person policy. Running multiple accounts violates our Terms and Conditions and may result in permanent suspension of all linked accounts and forfeiture of any balances. If you suspect a duplicate account was created accidentally, contact [email protected] immediately so the issue can be resolved before it affects your standing.

Email [email protected] from the address registered to your account and clearly state your request to close it. Our team processes closures within 2 business days. Any approved withdrawal requests pending at the time of closure will be completed first. If your reason for closing relates to problem gambling, we encourage you to consider self-exclusion instead — see the Safety section below.

Log in to bi88, go to the Deposit section, choose bKash as your payment method, enter the amount you want to deposit (minimum ৳200), and follow the on-screen instructions. In most cases your bi88 wallet is credited instantly. Always use the exact bi88 payment number shown on the deposit page to avoid transaction errors — do not use numbers from third-party sources.

Yes. bi88 supports bKash, Nagad, Rocket, and Upay for both deposits and withdrawals. All four mobile financial services are available to Bangladesh players. Deposits are processed near-instantly across all methods. Withdrawals to Nagad and Rocket typically complete within 1 to 12 hours depending on request volume at the time of processing.

The minimum withdrawal amount on bi88 is ৳500 across all supported payment channels, including bKash, Nagad, Rocket, and bank transfer to Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank. There is no maximum daily withdrawal limit for fully KYC-verified accounts. Ensure the name on your payment account matches the name on your bi88 account to avoid delays.

Most bKash withdrawals from bi88 are processed within 1 to 6 hours of submission. During high-traffic periods — particularly on BPL or IPL match days — processing may extend to 12 hours. If your withdrawal has not arrived after 12 hours, contact [email protected] with your transaction reference number and our team will investigate right away.

bi88 charges no platform fees on deposits or withdrawals. Your mobile financial service provider — bKash, Nagad, or Rocket — may apply their own standard network charges on the transaction. Bank transfers via Dutch-Bangla, BRAC, IBBL, or Sonali Bank are also processed fee-free on the bi88 side. We recommend checking your provider's own fee schedule for their portion.

bi88 covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs over/under, method of first dismissal, and live in-play betting. We feature BPL, IPL, T20 World Cup, ODI World Cup, Test series, and international fixtures involving the Bangladesh Tigers. Markets are refreshed before each tournament and new bet types are added regularly.

Yes — bi88 is fully optimised for mobile play on Android and iOS devices. No app download is required; the entire platform is accessible through your mobile browser. The mobile experience includes live casino, cricket betting, slots, crash games, and full account management. SSL encryption protects every session regardless of whether you are on mobile data or Wi-Fi.

RTP percentages on bi88 slots are set by the individual game providers and vary by title. Pragmatic Play titles — which make up a large portion of the bi88 slot catalogue — typically publish RTPs between 95% and 97.5%. You can check the RTP of any specific game by opening its information panel before placing a bet. bi88 does not modify provider-set RTPs.

Yes. bi88 features a full live casino section powered by Evolution Gaming and Ezugi. Available titles include Lightning Roulette, Baccarat, Blackjack, Andar Bahar, Dragon Tiger, and Crazy Time. All games are streamed in real time with professional dealers. Live casino games require a funded account — free-play mode is not available for live dealer tables.

All games on bi88 use certified RNG software supplied by the original game providers. Pragmatic Play, Evolution Gaming, Spribe, and Netent each undergo independent third-party testing of their RNG systems and fairness standards before games are published. bi88 hosts no in-house game engine — every title on the platform runs on the same certified software used in regulated markets worldwide.

bi88 offers a welcome bonus to newly registered and KYC-verified players. The bonus matches a percentage of your first qualifying deposit and is credited directly to your account. Full details — including the bonus amount, minimum deposit, eligible games, and wagering conditions — are shown on the promotions page after you log in. All bonuses are subject to a rollover requirement before withdrawal.

The wagering requirement on a bi88 bonus specifies how many times the bonus amount must be turned over in real-money wagers before any bonus-derived balance can be withdrawn. The exact rollover multiplier varies by promotion and is always stated clearly in the bonus terms. For example, a 10x rollover on a ৳1,000 bonus means you must place ৳10,000 in qualifying bets before requesting a withdrawal.

Yes. Free spins awarded by bi88 carry an expiry period that is stated in the individual promotion terms — typically 7 days from the date they are credited. Unused free spins are removed automatically once they expire. Winnings from free spins are also subject to a wagering requirement before withdrawal. Check the specific promotion page for the applicable rollover multiplier and expiry window.

Reload bonuses on bi88 are available to existing players making deposits after their welcome bonus has been used. Log in, navigate to the Promotions section, select the reload offer you want to claim, and make a qualifying deposit meeting the minimum stated amount. The bonus is credited automatically once the deposit confirms. Reload bonuses carry the same standard rollover conditions as the welcome bonus.

bi88 is a safe and reliable online betting platform serving Bangladeshi players with SSL-encrypted connections, certified game providers, and transparent payment processing via bKash, Nagad, Rocket, and local bank transfer. We use industry-standard security protocols and certified RNG game software. Players are encouraged to read our full Terms and Conditions and Responsible Gaming page for complete platform details.

The minimum age to register and play on bi88 is 21 years old. This applies to all players in Bangladesh without exception. bi88 enforces this through mandatory age declaration at registration and KYC identity verification. Any account found to belong to a person under 21 will be suspended immediately and any balance forfeited. If you are unsure whether gambling is appropriate for you, please do not register.

bi88 provides a self-exclusion tool that lets you suspend your account for a period you choose — 3 months, 6 months, 1 year, or permanently. To activate it, email [email protected] from your registered email address and state your chosen exclusion period. Your request will be processed within 24 hours. During self-exclusion you will not receive any promotional communications and your account cannot be reopened until the period ends.

Yes. bi88 allows all players to set daily, weekly, or monthly deposit limits from their account settings. Limits take effect immediately once set. Reducing a limit is instant, while increasing a limit is subject to a mandatory 24-hour cooling-off period to protect against impulsive decisions. Using deposit limits is one of the most practical responsible gaming tools available on bi88.

bi88 customer support is available 24 hours a day, 7 days a week via email at [email protected]. Include your registered username or mobile number in your message so our team can locate your account quickly. For responsible gaming requests such as self-exclusion or deposit limit adjustments, state your request type clearly in the subject line so it is prioritised by the right team member.