Privacy Policy — bi88

1. Introduction

This Privacy Policy ("Policy") explains how bi88 ("the Platform", "we", "us", "our") collects, processes, stores, shares, and protects the personal data of individuals who visit, register with, or use the bi88 website and associated services ("you", "the User"). We are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection principles.

By accessing or using bi88, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described here, please discontinue use of our platform. This Policy applies to all products and services offered by bi88, including our cricket betting, live casino, slots, crash games, and fish shooting game offerings available to players across Bangladesh.

2. Information We Collect

We collect personal data through various means when you interact with bi88. The categories of information we may hold about you include:

• Identity data: full legal name, date of birth, gender, national ID or passport details provided during KYC verification.
• Contact data: email address, phone number, residential address, city (e.g. Dhaka, Chittagong, Sylhet, Khulna), and Bangladesh postal code.
• Financial data: transaction history, deposit and withdrawal records, payment method identifiers (e.g. bKash wallet reference, Nagad account number), and account balance information.
• Technical data: IP address, device type, browser type and version, operating system, session timestamps, and geolocation data (country/region level only).
• Behavioural data: gaming history, betting patterns, bonus usage, session duration, and page navigation data collected through cookies and server-side logs.

3. How We Use Your Information

bi88 processes your personal data only for clearly defined, legitimate purposes. We do not use your data for purposes beyond those listed below without first obtaining your consent or establishing another lawful basis:

• Account management: to create, maintain, and administer your bi88 player account, process deposits and withdrawals, and verify your identity in compliance with KYC obligations.
• Service delivery: to provide access to cricket betting, live casino games, slots, crash games, fish shooting games, and all other bi88 services and products.
• Fraud prevention and compliance: to detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited activities in line with our AML and responsible gaming policies.
• Customer support: to respond to your enquiries, resolve complaints, and provide technical assistance in connection with your bi88 account or any service issue.
• Marketing communications: where you have given your consent, to send you promotional offers, bonus alerts, and platform updates by email or SMS. You may withdraw consent at any time by contacting [email protected].

4. Legal Basis for Processing

We rely on one or more of the following legal bases when processing your personal data:

• Contractual necessity: processing required to fulfil the contract between you and bi88 — including account creation, payment processing, and service delivery.
• Legal obligation: processing necessary to comply with applicable laws, regulatory requirements, anti-money laundering rules, and court orders.
• Legitimate interests: processing for fraud prevention, platform security, and improving bi88 services where these interests are not outweighed by your rights.
• Consent: processing for marketing communications and optional personalisation features, which you may withdraw at any time.

5. Sharing of Personal Data

bi88 does not sell, rent, or trade your personal data to any third party. We may share your information only in the following limited circumstances:

• Payment processors and financial partners: bKash, Nagad, Rocket, Upay, and approved bank transfer services — solely to process your transactions and verify payment source.
• Game and technology providers: licensed software studios (such as Pragmatic Play, Evolution Gaming, Spribe) receive anonymised technical data necessary to deliver their games through our platform.
• Regulatory and law enforcement authorities: where bi88 is legally required to disclose personal data in response to a valid court order, regulatory inquiry, or law enforcement request.
• Business successors: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

6. Cookies & Tracking Technologies

bi88 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse usage patterns. The types of cookies we use include:

• Essential cookies: required for core platform functionality such as maintaining your login session, processing bets, and remembering your account settings. These cannot be disabled without impairing the service.
• Analytics cookies: used to collect aggregated, anonymised data about how users navigate the site — including pages visited, time on site, and click patterns — to help us improve the platform.
• Preference cookies: used to remember your language, display settings, and other personalisation choices so that each visit to bi88 feels consistent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to access certain features of the bi88 platform.

7. Data Retention

bi88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes or enforce our agreements. In practice, this means:

Active account data is retained for the duration of the player relationship. Upon account closure, financial records and KYC documentation are retained for a minimum of five years in line with standard AML compliance requirements. Anonymised analytical data may be retained indefinitely for platform improvement purposes.

8. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data bi88 holds about you. To exercise any of these rights, please contact us at [email protected]:

• Right of access: you may request a copy of the personal data bi88 holds about you at any time.
• Right to rectification: you may ask us to correct inaccurate or incomplete personal data held on your account.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to limit the way we process your personal data in certain circumstances, for example while a complaint is being resolved.
• Right to withdraw consent: where processing is based on consent (e.g. marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid data rights requests within a reasonable timeframe. In some cases, identity verification may be required before we can process your request.

9. Data Security

bi88 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, misuse, or disclosure. These include 256-bit SSL encryption for all data in transit, secure server environments with access controls and firewalls, routine security audits and penetration testing, and staff training on data handling best practices. While we apply industry-standard security measures, no online platform can guarantee absolute security. If you have reason to believe your bi88 account has been compromised, please contact our support team immediately at [email protected].

10. Children & Minors

bi88 is strictly an adults-only platform. Our services are not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend that account, delete the associated data, and refund any deposits where this is technically feasible. Parents and guardians who believe a minor may have accessed bi88 are encouraged to contact us immediately at [email protected].

11. Changes to This Policy

bi88 may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or operational requirements. When material changes are made, we will notify registered users via in-app notification or email prior to the change taking effect. We encourage you to review this page periodically. Continued use of bi88 after a Policy update constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bi88 handles your personal data, please contact our Data Protection team by email at [email protected]. We aim to respond to all privacy-related enquiries within five business days. For account-related issues you may also visit our FAQ page for immediate guidance.