Responsible Gaming at bi88

Our Commitment to Responsible Gaming

At bi88, we believe that gaming should be an enjoyable leisure activity — never a source of financial stress, anxiety, or harm. Our responsible gaming programme is an integral part of how we operate as a platform, and it reflects our genuine concern for the wellbeing of every player in Bangladesh who chooses to use our services.

We provide a range of practical tools — deposit limits, time-out periods, and self-exclusion options — alongside educational resources to help players stay in control. If you ever feel that gambling is having a negative effect on your life, please use these tools or contact our support team immediately. There is no shame in asking for help, and bi88 will always respond with care and discretion.

Age Restriction — 21+ Only

bi88 strictly enforces a minimum age requirement of 21 years for all users. We do not permit any person under the age of 21 to register an account, place a wager, or access any real-money gaming feature on our platform. This policy is non-negotiable and applies equally to all players across Bangladesh, regardless of their location, payment method, or device.

During the registration and KYC verification process, bi88 may request official identification documents to confirm your date of birth. Any account found to belong to a person under 21 will be immediately suspended and its funds returned. The following verification measures are in place:

• Date of birth must be provided accurately at registration and is cross-checked against identity documents during KYC review.
• Any account suspected of being operated by a minor will be immediately frozen pending investigation, with all associated wagers declared void.
• Parents and guardians are encouraged to use parental control software to prevent underage access to online gambling sites, including bi88.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, age, or background. The first step towards getting help is recognising that a problem may exist. bi88 encourages all players to check in with themselves regularly and to be honest about how gambling fits into their daily life. The following questions can help you assess your relationship with gambling:

Deposit Limits

bi88 allows all registered players to set personalised deposit limits on their accounts. A deposit limit restricts the maximum amount you can deposit into your bi88 account over a defined time period — daily, weekly, or monthly. Setting a deposit limit is one of the most effective ways to keep your gambling within a budget you are comfortable with. Here is how deposit limits work on bi88:

• You can set a daily, weekly, or monthly deposit limit from within your account dashboard at any time. Limits take effect immediately upon setting.
• Reducing a deposit limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling-off period to prevent impulsive decisions.
• If you reach your deposit limit, bi88 will block any further deposits for the remainder of the limit period. You will receive a notification when you are approaching your limit threshold.

Time-Out Feature

A time-out gives you a short, structured break from gambling without permanently closing your account. It is ideal for players who feel they need a temporary pause to reassess their habits. bi88 offers flexible time-out periods to suit different needs:

• Time-out periods available: 24 hours, 48 hours, 7 days, or 30 days. Select the option that best suits your situation.
• During a time-out, your account remains intact but all gaming and betting features are disabled. Pending withdrawals will still be processed normally.
• Time-out periods cannot be shortened once activated. This built-in delay is intentional and protects you from making reactive decisions in the heat of the moment.

Self-Exclusion

Self-exclusion is a longer-term measure designed for players who feel they need a significant break from gambling or who recognise that gambling has become a serious problem in their life. When you self-exclude from bi88, your account is fully suspended for the duration you choose. During this period, bi88 will also take reasonable steps to prevent you from opening a new account.

• Self-exclusion periods available: 3 months, 6 months, 1 year, or permanent exclusion. Choose the option that best reflects the level of support you need.
• During self-exclusion, you will not receive any marketing communications, bonus offers, or promotional messages from bi88. We will actively remove you from all our mailing lists.
• To request self-exclusion, contact our support team at [email protected]. Your request will be processed within 24 hours, and we will confirm the exclusion period by email or in-app notification.

Attempting to circumvent a self-exclusion by opening a new account is a serious breach of bi88's Terms & Conditions. Any such account discovered during the exclusion period will be immediately closed and its balance refunded.

Reality Checks

bi88 offers an optional reality check feature that sends you a notification after a set period of continuous play — for example, every 30, 60, or 90 minutes. The notification reminds you how long you have been playing, how much you have wagered during that session, and prompts you to decide whether to continue or take a break. Enabling reality checks is a simple but powerful way to stay aware of your session duration and spending. You can configure your reality check interval from within your account settings at any time.

Protecting Younger Players

bi88 takes child protection seriously. Our platform is intended exclusively for adults aged 21 and above. If you share a device or household with a minor, we strongly recommend taking the following precautions to prevent accidental access to bi88:

• Never share your bi88 login credentials with anyone, including family members. Always log out of your account after each session.
• Use device-level screen-time or content controls to block access to gambling websites for younger household members.
• If you suspect a minor has accessed your bi88 account, contact [email protected] immediately so we can investigate and take appropriate protective action.

Tips for Safer, Smarter Play

Whether you are a new player or a long-time member of the bi88 community, these practical tips can help you keep gambling an enjoyable and controlled activity:

• Set a gambling budget before each session and treat it as an entertainment expense — not a potential income source. Only gamble what you can comfortably afford to lose.
• Take regular breaks during gaming sessions. Step away from the screen every 30-60 minutes to refresh your mindset and avoid prolonged play.
• Never gamble when you are feeling emotionally distressed, angry, tired, or under the influence of alcohol or substances. Decision-making is impaired in these states.
• Avoid chasing losses. Accepting that losses are part of the game is healthier and more sustainable than attempting to recover them through further play.
• Keep gambling in perspective alongside other leisure activities — sport, socialising, reading, family time. A healthy balance protects you from over-reliance on any single activity.